Eligible returns
- Damaged in transit, defective NFC chip, or unreadable QR code.
- Wrong product or quantity delivered.
Report the issue within 7 days of delivery to Starsolutionandservices@gmail.com with your order number and photos or a short video.
Not eligible
- Custom-printed products with correct, approved artwork.
- Products damaged after delivery through misuse.
- An NFC tag that was locked or rewritten by the customer.
How returns work
We will confirm eligibility within 2 business days. In most cases we send a replacement without needing the original back. If a return is required, we share the pickup or shipping details.
Replacement or refund
Replacements are dispatched within 3 business days of approval. If a replacement isn't possible, we refund you as described in our refund policy.
Questions? Visit our contact page.